Problems with notifications

Some Android devices prevent the VIITA app from sending notifications to your watch. Most of the time, the reason is some kind of battery optimization. You have to exempt the VIITA App and the app from which you want to get notifications from battery optimization. It might be possible that these settings are lost when updating the VIITA app or your operating system. In this case, you have to set this setting again.

We advise to restart your device after any change you made to be sure that the change will be implemented successfully

Android 6.0.1+

For devices with Android 6.0.1 or newer please see if the battery optimization prevents the VIITA app from sending you notifications:

  1. Go to “settings” on your device
  2. Choose battery
  3. Click on the three-dot symbol and choose “battery optimization”
  4. Go down to the VIITA app and go on “Don’t optimize”

 

Android 7+

  1. Go to “settings” on your device
  2. Choose “apps”
  3. Search for “VIITA” and click on it
  4. Choose “battery”
  5. Go to “battery optimization”
  6. Choose to display all apps
  7. Search for “VIITA” and click on “don’t optimize”

OR

  1. Go to “settings” on your device
  2. Choose “battery”
  3. Click on the three dots in the upper right corner
  4. Click on “Ignore optimizations”
  5. Click on “All Apps”
  6. Go to “VIITA Beta”
  7. Click on “Allow”

Android 9

On Android 9 the adaptive battery might prevent the VIITA app from sending notifications.

  1. Go to “settings” on your device
  2. Choose “battery”
  3. Go to “adaptive battery”
  4. Check if the VIITA app is on the list of limited apps

 

Samsung on Android 9

  1. Go to “settings” on your device.
  2. Go to “apps”.
  3. Choose “VIITA”.
  4. Go to “Battery”.
  5. Go to “Optimize battery usage”.
  6. Click “All” in the list in the upper left corner.
  7. Go to “VIITA” app and turn it off.

Samsung general

  1. Go to “settings” on your device
  2. Go to “apps”
  3. Choose “VIITA”
  4. Go to “app settings” –> “notifications”
  5. Choose “Messages & mentions” (Android 8) or “Messages & mentions” and “Advanced” (Android 9)
  6. Choose “Do not disturb custom exception”
  7. Go to “Settings” on your device
  8. Go to “Device management”
  9. Go to “Battery”
  10. Go to “Unmonitored Apps”
  11. Add VIITA to this list

 

OnePlus

Android 7 and sooner

Check that VIITA is on the auto-start list:

  1. Go to “settings” on your device
  2. Go to “apps”
  3. Click on the Settings symbol in the upper right corner
  4. Go to “App Autolaunch”
  5. Activate VIITA there

 

Android 8 and later

Check if your device is on normal clear:

  1. Go to “settings” on your device
  2. Click on “advanced” or “system” (depending on your device)
  3. Go to “Recent apps management”
  4. Check if “normal clear” is activated

Check if the VIITA app is exempted from battery optimization:

  1. Go to “settings” on your device
  2. Click on “battery” –> “battery optimization”
  3. Click on “Apps not optimized” and choose “All apps”
  4. Find VIITA and check that it’s set on “Don’t optimize”

 

OnePlus 3

  1. Go to “settings” on your device
  2. Click on “battery” –> “battery optimization”
  3. Click on the three dots in the upper right corner
  4. Choose “Advanced optimization”
  5. Set off for VIITA

 

Huawei P20/P30

  1. Go to “settings” on your device
  2. Click on “apps” –> “VIITA”
  3. Choose “Power usage” –> “App launch”
  4. Set “Manage automatically” to off
  5. Set “Auto-launch”, “Secondary launch” and “Run in Background” to “On”

 

Xiaomi

Check if autostart is enable for VIITA:

  1. Go to “Security”
  2. Go to “Permissions”
  3. Click on “Autostart”
  4. Activate for the VIITA app

Ignore battery restrictions for VIITA:

  1. Go to “settings” on your device
  2. Choose “Manage Apps’ battery usage”
  3. Go to “apps”
  4. Go to “VIITA” and choose “no restrictions”

Allow notifications from the VIITA app:

  1. Go to “settings” on your device
  2. Choose “App notifications”
  3. Go to “VIITA”
  4. Activate “Set as priority”
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