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Frequently Asked Questions
- How to determine the firmware version of the watch.
In the APP go to WATCH -> Connected -> Firmware Version.
- How to determine the software version of the app.
In the APP go to Account -> Version.
- Does VIITA Watch work both with iOS and Android?
- How long is the VIITA Watch battery life?
The battery of all watch models lasts for up to 2-3 weeks (depending on the model).
- How to charge VIITA Watch?
Every VIITA Watch comes with a charging station. Simply connect the charging station to any USB plug. It takes about 2 hours to fully charge.
- What languages are supported on VIITA Watch?
The VIITA Watch supports English, French, German, Spanish, Portuguese and traditional and simple Chinese. Depending on local demand our engineers will add more languages.
- Which notifications are displayed by the VIITA Watch?
The VIITA Watch displays notifications about social networks, text messages, calls and much more. Those visual messages are accompanied by vibrations. In the menu, you can easily turn the notifications on or off.
- Can the VIITA Watch battery be replaced?
End customers cannot replace the battery themselves due to the waterproof built. We are, however, working on a battery change program.
- Can the VIITA Watch straps be replaced?
Yes. The VIITA Active HRV and the 45mm VIITA Hybrid HRV come with a 22mm wide strap. The 40mm VIITA Hybrid HRV comes with a strap of 20mm width. You can purchase more straps in our store.
- Can the VIITA be updated?
Of course. The VIITA Watch can be updated via smartphone app as soon as new releases are available. We will provide regular updates for your VIITA so you can enjoy all the new features.
- How long is the warranty?
We offer a warranty duration of two years.
- Is the heart rate monitor measuring all day and what is the interval of the measurement?
The HRV sensor measures your heart rate and heart rate variability 80 times a second, day and night.
- Can you make phone calls with the VIITA Watch?
Since neither a microphone or a loudspeaker are integrated in the VIITA Watch, you cannot make any calls.
- Does it have NFC?
- Does it have WiFi?
- Is the VIITA Watch waterproof?
The VIITA Hybrid HRV is 3 ATM waterproof. The VIITA Active HRV is 10 ATM waterproof.
- Does the VIITA Watches have a touch screen?
VIITA Active HRV: Yes, the touchscreen offers a perfect smartwatch experience.
VIITA Hybrid HRV: No, this series is controlled by buttons.
- Which operating system is the VIITA Watch using?
VIITA Watch runs with Nucleus® RTOS for a greatly optimized energy management.
- Can the VIITA track my activities?
VIITA Watch is an advanced and accurate Activity Tracker. Thanks to the 3-axis accelerometer and HRV sensor, it can track steps, calories burned, distance traveled and minutes of activity and shows you if you are achieving your daily goals and if you are improving your health.
- Is it mandatory for my smartphone to be connected to the VIITA Watch at all times?
No, you can also use your VIITA Watch without your smartphone. The internal memory stores your data for up to a month.
- Does the VIITA Watch support vibrations for notifications?
Yes, there is a built-in vibration unit for discrete notification feedbacks inside the VIITA Watch.
- Which payment methods are available?
We offer payments via credit card, PayPal, instant transfer and prepayment.
- When will my payment methods be charged?
Credit card, PayPal & INSTANT Transfer: The payment method will be charged at the end of the purchase process.
Prepayment: As soon as the payment process is completed and the goods are available, they will be shipped.
- Is the payment process secure?
Of course! The entire VIITA website is protected with an SSL certificate, which means, all information is transmitted in an encrypted state.